Saturday, May 3, 2014

Avoid these LinkedIn no-nos

LinkedIn is a powerful tool for marketers in the behavioral healthcare field. Clinicians are particularly active in LinkedIn discussions, and multiple times I’ve seen professionals request referral suggestions for their clients. At the other end of the spectrum, executives’ profiles are ideal prospecting territory. Plus, LinkedIn is an ideal venue to share your organization’s educational content and demonstrate thought leadership.

Yet over the years I’ve seen some marketers develop several bad habits on LinkedIn. Thankfully, they’re all easily correctable. Below are some of my pet peeves:

Posting inspirational quotes and photos. This has become an epidemic on LinkedIn. I’m delighted people have found words of wisdom to live by, but so have thousands of others. My LinkedIn update river is choked with photos of sunsets, rainbows, forests, and other picturesque settings with accompanying motivational thoughts. Facebook really is a more appropriate venue for these messages. And my heart goes out to the troops serving overseas and kids with cancer, but posting their photos and asking for likes seems more self-serving than supporting to me. Sharing an article, with some relevant and interesting personal commentary, on these topics would be a much more effective way to demonstrate concern.

Using inappropriate photos. LinkedIn is a professional networking site and, as such, in many ways it’s an online resume. No one would clip a selfie to a hard copy resume when applying for a job, so I’m baffled as to why some think that is appropriate for LinkedIn. The same applies to wedding photos, vacation shots, pictures with kids, and so on. Of course, we all have priorities outside of our work lives, as we should, but on LinkedIn photos should reflect our professional profiles. After all, would you be more inclined to accept a meeting from someone whose profile shows him on the beach (How important will my concerns be to him?) or from someone whose professional head shot conveys a warm appearance and the demeanor that she’s ready to do business?

Focusing on sales. LinkedIn is a networking community. When people network in the physical world, it’s about building relationships, not scoring quick sales. Yet some marketers believe that by posting their latest special, discount, and so on, they’ll generate easy revenue. Unfortunately, they’re more likely to be ignored—or even banned from groups. I've fallen into this trap myself. In building long-term sales relationships, I want to demonstrate that I'm a valuable, consultative resource, but using LinkedIn as a megaphone for "Buy This!" won't do that.

Each of these no-nos diminishes a marketer’s reputation and professional appearance on LinkedIn. The true value of this community is in building and maintaining relationships. I routinely peruse LinkedIn to see who has gone where, read interesting articles my network is sharing, set up meetings when I travel, start a conversation, and announce when my brands have something educational to share. Focusing on our professional lives, viewing LinkedIn as a virtual resume, and remembering that this is a public forum will help any marketer quickly improve his LinkedIn--and overall online--reputation.